How long will it take to receive my order?

Belgium, France, The Netherlands and Luxembourg: 

  • Between 1 and 3 working days after your order.
  • Delivery for these countries is done by Bpost.

All other European countries:

  • Between 3 and 7 working days after your order. 
  • Delivery for these countries is done by DPD.

We unfortunately no longer deliver in the UK due to high costs after Brexit


How much does a shipment cost?

Belgium, Luxembourg & The Netherlands:

  • €4.95 for all orders under €50
  • Free delivery from €50

France & Germany:

  • €4.95 for all orders under €75
  • Free delivery from €75

Other EU countries:

  • €15 on all orders

I have ordered the wrong filter. Can I exchange it?

Yes, no problem. You have up to 14 days to exchange a filter set in its original packaging.

  • Send an e-mail to and let us know you ordered the wrong filter(s) and return them at your own expense.
  • Upon receipt of your faulty filter, we will credit the amount of your returned filter(s) to your account.
  • You can then use this amount to purchase the filters that are right for you.
  • Place a new order.

How do I replace my filter?

Not sure how to change your filters and looking for a manual for your unit?

If so, here are 2 tips:

The first solution is searching on your favourite search engine like Google, Bing, Ecosia 

  • Enter the following search query: brand name of your unit + type + manual + pdf (e.g. Thermelec GLL400 manual pdf)
  • In the search results, you'll find quickly your manual

The second smart option is searching for a how-to video on YouTube:

  • On YouTube are loads of videos about every brand and unit.
  • Search for instance: "how to replace filters Thermelec GL400".
  • The chance someone has uploaded a video about your unit is large.

Is a filter from your house brand as good as a branded filter?

Yes, house brand filters have guaranteed the same measurements as the branded filter.

In addition, we guarantee that your house brand filters meet the same European & ISO standards:

  • EN779:2012
  • ISO 16890

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