Do you have any questions about shipping? service or discount, for example? The most frequently asked questions are answered below. Is your question not listed here? Please contact us.

Frequently Asked Questions

Is a filter from your house brand as good as a branded filter?

Yes, house brand filters have guaranteed the same measurements as the branded filter.

In addition, we guarantee that your house brand filters meet the same European & ISO standards:

  • EN779:2012
  • ISO 16890

Payment and Shipping

How long will it take to receive my order?

Belgium, France, The Netherlands and Luxembourg:

  • Between 1 and 3 working days after your order.
  • Delivery for these countries is done by Bpost.

All other European countries:

  • Between 3 and 7 working days after your order.
  • Delivery for these countries is done by DPD.

We unfortunately no longer deliver in the UK due to high costs after Brexit.

How much does a shipment cost?

Belgium, Luxembourg & The Netherlands:

  • € 4.95 for all orders under € 50
  • Free delivery from €50

France & Germany:

  • € 4.95 for all orders under €75
  • Free delivery from €75

Other EU countries:

€ 15 on all orders

Returns

I have ordered the wrong filter. Can I exchange it?

Yes, no problem. You have up to 14 days to exchange a filter set in its original packaging.

  • Send an e-mail to info@hrshop.be and let us know you ordered the wrong filter(s) and return them at your own expense.
  • Upon receipt of your faulty filter, we will credit the amount of your returned filter(s) to your account.
  • You can then use this amount to purchase the filters that are right for you.
  • Place a new order

Replace heat recovery filter

How do I replace my filter?

Not sure how to change your filters and looking for a manual for your unit?

If so, here are 2 tips

The first solution is searching on your favourite search engine like Google, Bing, Ecosia

  • Enter the following search query: brand name of your unit + type + manual + pdf: (e.g. Thermelec GLL400 manual pdf)
  • In the search results, you'll find quickly your manual

The second smart option is searching for a how-to video on YouTube:

  • On YouTube are loads of videos about every brand and unit.
  • Search for instance: "how to replace filters Thermelec GL400".
  • The chance someone has uploaded a video about your unit is large..
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