Returning Your Order
Not completely satisfied with your product or ordered the wrong one? HRshop offers you the option to return your order, always with a refund. However, you must meet the following conditions:
- You can return an order up to 3 months after receiving it.
- Your product must not be partially used, soiled, or damaged.
- You must return your product in the original packaging.
How to Return Your Order
Returning your order is at your own expense. Through our return portal, you can easily and affordably purchase a return label. Follow these steps to return your order:
- Go to our return portal, choose your preferred language, and follow the instructions.
Or send your package back at your own cost to:
HRshop.be / Ecosense
Klein Boom 25
2580 Putte
Belgium
- Once we receive your return, we will check if your products meet the conditions mentioned above. If they do, we will refund the amount of the returned products.
- Place a new order for ventilation filters, WTW filters or rainwater filters and use your credit amount.
If you have any questions about returning your order, do not hesitate to contact us, we are happy to help.